Effective Date: 01-01-2025

At Apt Forever, we are committed to delivering high-quality handmade products. We want you to be completely satisfied, but please note that returns are only accepted under specific circumstances. Please review the details of our Return & Refund Policy below.

1. Eligibility for Returns
  • Return Period: Returns are only accepted for manufacturing defects and must be requested within 24 hours of receiving your order.
  • Condition: Items must be unused, in original condition, and packaging. Jewelry and products must be free from scratches or damage.
  • Non-Returnable Items: Custom/personalized items and handmade products are non-returnable unless there is a manufacturing defect.
2. Manufacturing Defects

Handmade Variations: Since our products are handmade, slight variations in color, shape, and texture may occur. These natural differences are not considered defects.

Defect Eligibility: If you receive a product with a manufacturing defect (e.g., broken parts, structural issues), contact us within 24 hours.

  • Provide your order number, clear photos of the defect, and a description.
  • If confirmed as a manufacturing defect, we’ll offer a replacement only, including return shipping costs.
3. Return Process
  • Requesting a Return: Email us at Support@aptforever.com with the subject “Return/Exchange - Order #[Your Order Number]” and include clear photos of the defect.
  • Return Authorization: Upon approval, we’ll guide you through the return process. The customer is responsible for return shipping costs.
  • Shipping Returns: Use a trackable shipping method to ensure the safe return of items. We are not liable for items lost or damaged in transit.
4. Refunds
  • Processing Time: Refunds are processed within 2 business days of receiving the returned item. Allow an additional 2–5 business days for the refund to appear in your account.
  • Refund Method: Refunds will be issued to the original payment method used. Shipping fees are non-refundable.
5. Exchanges

We do not offer direct exchanges. To exchange an item, return the original item and place a new order.

6. Order Cancellations
  • Cancellation Window: You may cancel your order within 2 hours of placing it by emailing Support@aptforever.com.
  • After Processing: Orders cannot be cancelled after processing or shipment. You may return the item following the return policy if it has a manufacturing defect.
7. Non-Acceptance of Returns in Certain Cases

Returns will not be accepted under the following conditions

  • Change of Mind: No returns for personal preference or change of mind. Please confirm your choice before ordering.
  • Used or Opened Items: Returns are not accepted for opened or used items, unless there is a manufacturing defect.
  • Natural Variations: Handmade products may show slight variations from images, such as color or design, which are not defects but add uniqueness to each product.
8. Contact Information

For any questions or concerns, please contact us at Support@aptforever.com with the subject line “Return or Exchange - Order #[Your Order Number]”.